• Do you want a competitive advantage over online retail counterparts?
  • Are your retail staff trained to handle challenging on-floor situations?
  • Do you want to improve overall customer experience?

Did you answer yes to all of the above? Read on to know more!

Building a stronger workforce – Key to improving sales 

Investing in a training program for your staff helps build a competent workforce to improve your retail operation over online vendors. In today’s consumer market, though many customers favour online commerce for convenience, the in-store shopping experiences of brick and mortar stores, such as ‘touch and feel’ and retail service are still sought-after.

A well-trained retail workforce is not only more knowledgeable, but are better equipped to deal with day-to-day concerns. We aim to provide a holistic experience to customers by training retail employees in understanding and complying with the ideals of the company and thereby improving the overall brand value.

How to improve skills of retail employees?

Improve product knowledge
Enhance communication skills
Impart rigorous training for new and experienced employees

Goals of a training program for retail staff – 

Understand customer’s needs to ensure a holistic customer experience.
Develop team spirit amongst co-workers irrespective of hierarchy
Improve product knowledge and store floor plan to better assist and guide customers.
Provide diversity and empathy training for employees and employers.

Design customised selling skills program based on research on niche products to enable staff to offer other solutions than sales alone.